E-Mail Communication: Power, Peril, and Protocol

(www.businessexpertwebinars.com)

American businesses sent 1.4 trillion e-mails last year, and the vast majority were short missives hastily typed and fired off without much thought. You’re addicted to its speed, but have you mastered the correct use of the tool? A poorly written e-mail can damage relationships, ruin a sales opportunity, and even limit your ability to move up within your firm.

Dr. Julie Miller has made it her mission to establish the importance of proper e-mail etiquette. Dr. Miller, a business-writing expert for over 30 years and author of Business Writing That Counts!, teaches busy professionals how to leverage the power of e-mail while avoiding its perils, and legal ramifications. In this webinar, you’ll discover:


* E-mail do’s and don’ts
* What not to put in your subject line

* The 3 “Ps” of e-mail protocol
* Words, phrases, and comments to avoid
* Why firing off thoughtless e-mails gets you in hot water
* Tips for developing an e-mail protocol that ensures all employees understand your firm’s standards