Retail Sales Skills for Good and Bad Times

(www.dmsretail.com)

Overview, goals and expectations.

Understand why people buy - “Wants versus Needs”.

Hierarchy of Effects Principle and the evolution of Sales in Retail

Introduction to Core and absolutely necessary Sales skills

Sales Skills process with expert and proper application

Dissect a step by step process for each and every customer.

Are Customers harder to come by? Learn important Customer Relationship Management (CRM) strategy, methods and proper execution…keeping a customer for LIFE.

Experience an exclusive presentation regarding the proper use of the Telephone as a sales tool and the development of Telephone Talent.

Q&A